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Poop Pawtrol LLC - Refund Policy

Refund Policy

This Refund Policy outlines the circumstances under which refunds may be issued by Poop Pawtrol LLC, based on our Terms and Conditions of Service. By utilizing our services, you agree to the terms outlined below.


1. Service Completion Issues Due to Client Responsibility:
As stated in our Terms and Conditions, you are responsible for maintaining safe and unobstructed access to your yard on scheduled service days. If our team is unable to complete a scheduled cleanup due to access issues caused by the client (e.g., locked gates, uncleared pathways, unsecured aggressive pets), no refund will be issued for that visit. A service charge equivalent to the regular service fee will apply for the attempted visit.


2. Inclement Weather:
In the event of inclement weather that makes it unsafe or impossible to perform a scheduled cleanup, we will reschedule your service as soon as possible, as outlined in our Terms and Conditions. No refunds will be issued for service delays or cancellations due to inclement weather. We are committed to providing our services and will reschedule at the earliest safe opportunity.


3. Service Pauses:
If you wish to pause your service because your pet(s) will not be using the yard for a period, you must notify us in advance according to the timeframe specified in our Terms and Conditions. No refunds will be issued for visits that occur if we are not notified in a timely manner to pause service.


4. Termination of Service:
As per our Terms and Conditions, either party may terminate service with written notice. No refunds will be issued for any remaining prepaid services following termination by the client. Any outstanding balances at the time of termination will be due within 15 days.


5. Errors in Billing:
If you believe there has been an error in billing, please notify us within 24 hours of receiving the invoice. We will review your claim and, if an error is confirmed on our part, we will issue a refund for the overcharged amount.


6. Service Quality Concerns:
We strive to provide high-quality service. If you have a legitimate concern regarding the quality of a completed service, please notify us within 24 hours of the service completion. We will investigate your concern and may, at our sole discretion, offer a partial or full refund or a complimentary revisit to address the issue. This is assessed on a case-by-case basis.


7. No-Shows by Poop Pawtrol LLC:
If Poop Pawtrol LLC fails to provide a scheduled service without prior notification or a valid reason (excluding inclement weather), a full refund for that missed service will be issued.


8. Changes to Fees and Promotions:
As stated in our Terms and Conditions, fees and promotions may change. No refunds will be issued due to changes in fees or the discontinuation of promotions, provided that we have given the required advance notice.


9. How to Request a Refund:
To request a refund, please contact us via email at pooppawtrolllc@gmail.com with the following information:

  • Your name and service address.

  • The date of the service in question.

  • A clear explanation of the reason for your refund request.

  • Any supporting documentation (e.g., photos, invoice).

We will review your request and respond within 3 business days.


10. Refund Method:
Refunds, if approved, will be issued using the original payment method whenever possible.


11. Discretion:
Poop Pawtrol LLC reserves the right to make final decisions regarding refunds on a case-by-case basis, taking into account the specifics of the situation and our Terms and Conditions of Service.
By engaging our services, you acknowledge and agree to this Refund Policy. If you have any questions, please do not hesitate to contact us.


Sincerely,


Sheldon

Poop Pawtrol LLC

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